Hosting, Network, Consultancy | Legal
Eloquent Technologies goes the extra mile to support Clerksroom Barristers Chambers’ IT services
Clerksroom Barristers Chambers (Clerksroom) were using multiple companies and service providers, and wanted to consolidate to a single supplier to meet their needs. It was important to have a single point of contact for all IT-related issues, such as their network infrastructure, network connectivity, servers, telephony and hardware issues. Eloquent Technologies (Eloquent) were able to provide that much needed ‘one stop shop’.
Clerksroom is based in Taunton, Somerset, and has 80 exclusive barristers providing advice and representation at all civil courts and tribunals in England and Wales. Their key areas of practice are Civil Law, Commercial Law, Family Money Claims and Employment Law.
Their service is unique because they have exclusive barristers, as well as access to the entire bar via over 200 chambers, which amounts to more than 20,000 lawyers in the UK. Clerksroom’s barristers live in all parts of the country and can work remotely from home, thanks to their unique virtualised IT environment. There is also a 20-strong support team who work out of a purpose-built case management centre in Taunton.
The driver for change
Clerksroom focuses on combining the use of virtualised technology with getting the best from their team, help them provide excellence in everything they do. It is therefore vital that the technology they use is resilient and secure.
They had faced challenges in the past when business-critical services went down, in a multiple IT supplier environment. It became clear that Clerksroom needed a consolidated support solution for all of their IT services.
Clerksroom approached a variety of suppliers but Eloquent was the only provider who actually listened to what they wanted. They put forward a comprehensive IT strategy and implemented it simply and efficiently, on time, as quoted and as promised.
Clerksroom now has a resilient and fully supported IT network, with the focus on quality of service, high speed connectivity and compliance. Now all staff have a single point of contact for any IT issues and the supplier service quality has boosted performance across the entire business.
"A dedicated partner who can help us grow"
David Ford, Director at Eloquent Technologies, added;
“Clerksroom approached us to support their IT services. We are pleased to be able to take this headache away from them and ensure that they have a reliable, resilient IT infrastructure.”
"We are always on hand to offer our expert knowledge."
- David Ford, Director at Eloquent Technologies