Supporting Clerksroom

Hosting, Network, Consultancy | Legal

Eloquent Technologies goes the extra mile to support Clerksroom Barristers Chambers’ IT services

 


The challenge

Clerksroom Barristers Chambers (Clerksroom) were using multiple companies and service providers, and wanted to consolidate to a single supplier to meet their needs. It was important to have a single point of contact for all IT-related issues, such as their network infrastructure, network connectivity, servers, telephony and hardware issues. Eloquent Technologies (Eloquent) were able to provide that much needed ‘one stop shop’.

The solution

  • Desktop and Server Support Services

  • Leased Line Connectivity

  • IT Management, advice and consultancy

  • Hosted IP telephony system

  • Remote print management

The benefits

  • Eloquent’s technical expertise provides peace of mind and convenience with a single point of contact

  • Remote-working: barristers can connect seamlessly with each other, whether in the office or at home

  • Time-saving: the barristers can work and bill over the virtual network, rather than having to physically go into the chambers

  • High-speed leased line connectivity provides a better and faster user experience


Background

Clerksroom is based in Taunton, Somerset, and has 80 exclusive barristers providing advice and representation at all civil courts and tribunals in England and Wales. Their key areas of practice are Civil Law, Commercial Law, Family Money Claims and Employment Law.

Their service is unique because they have exclusive barristers, as well as access to the entire bar via over 200 chambers, which amounts to more than 20,000 lawyers in the UK. Clerksroom’s barristers live in all parts of the country and can work remotely from home, thanks to their unique virtualised IT environment. There is also a 20-strong support team who work out of a purpose-built case management centre in Taunton.

Meeting at desk with paperwork

The driver for change

Clerksroom focuses on combining the use of virtualised technology with getting the best from their team, help them provide excellence in everything they do. It is therefore vital that the technology they use is resilient and secure.

They had faced challenges in the past when business-critical services went down, in a multiple IT supplier environment. It became clear that Clerksroom needed a consolidated support solution for all of their IT services.

Clerksroom approached a variety of suppliers but Eloquent was the only provider who actually listened to what they wanted. They put forward a comprehensive IT strategy and implemented it simply and efficiently, on time, as quoted and as promised.

 

Excellent results

Clerksroom now has a resilient and fully supported IT network, with the focus on quality of service, high speed connectivity and compliance. Now all staff have a single point of contact for any IT issues and the supplier service quality has boosted performance across the entire business.

 


"A dedicated partner who can help us grow"


 

“My remit to Eloquent was simple: I just wanted the IT function to work seamlessly, with no worries about potential downtime. We needed a partner who took away those concerns and who genuinely cared about our IT provision. It’s like insurance: when it all works, you wonder why you need it, then it pays for itself when something goes wrong!

"Having Eloquent on board as our single point of contact for IT has meant that they have taken the worry off my hands and allow me to get on with my day job. Knowing that you have an IT partner who supports your business is a huge relief. We don’t know what the future holds or how things will develop but we know we have a dedicated partner who can help us grow as and when we need it.”

- Steven Ward, Managing Director of Clerksroom

Ongoing support

David Ford, Director at Eloquent Technologies, added;

“Clerksroom approached us to support their IT services. We are pleased to be able to take this headache away from them and ensure that they have a reliable, resilient IT infrastructure.”

 


"We are always on hand to offer our expert knowledge."

- David Ford, Director at Eloquent Technologies