Supporting Wellington Motors

Network, Consultancy, Managed Services | Automotive

Wellington Motors search for an IT partner with automotive industry expertise to provide exceptional end-user support, email, and network solutions

 


The challenge

Wellington Motors is an extremely well-respected, professional Nissan car dealership. Exceptional customer service is key to their success and, to maintain these exceptionally high standards, it is essential that they engage with suppliers who share their philosophy. Eloquent were referred into the business by a trusted third party supplier because of synergy in their customer service and experience in automotive IT support and infrastructure.

The solution

  • High-speed, resilient Internet access and site-to-site network

  • Safe and secure email solution

  • Expert and honest IT advice

  • On-site IT with secure cloud backup

  • IT support 7 days a week

The benefits

  • Single point of contact for all IT issues

  • Secure, reliable access to resources shared between dealerships

  • Excellent, responsive support from a UK based team with automotive industry expertise

  • Robust and efficient IT supporting the business


Background

Wellington Motors in Somerset is just one of three Nissan dealerships in the UK and 100 worldwide to receive the Nissan Global Award in 2015. The accolade recognises Wellington Motors' outstanding sales performance and customer care. They were also recently voted Nissan's After Sales Dealer of the Year and have won two Motor Trader magazine customer care awards. The dealership has three sites, all connecting to the main server, in Wellington, Exeter and Barnstaple.

Nissan wheel

IT support and advice

The car dealership environment is changing so quickly, in terms of technology, and Wellington Motors' legacy equipment was no longer meeting their growing demands. They do not have any internal IT resource, so finding the right IT supplier was essential to the success of the business.

Wellington Motors began working with an IT provider but it became apparent over time that changes weren't happening to their satisfaction. The provider didn't have the appropriate automotive experience or a strong enough focus on exceptional customer service. They were selling products not solutions to business problems and Wellington Motors needed a new partner with a more holistic approach.

Eloquent Technologies were recommended as an IT expert in the automotive industry and came on board to try and resolve the problems. Wellington Motors have been working with Eloquent for two years now and they have been systematically working through the legacy issues, providing an end-to- end solution top the car dealership.

 

A comprehensive IT solution

Eloquent have made a lot of suggestions to improve the IT infrastructure. They support all the major manufacturer systems and Kerridge/CDK dealer management systems. Eloquent are also ahead of their game in helping the automotive industry transition to a more mobile workforce, allowing sales people to work remotely with tablets and laptops, instead of being tied to desktops in the office.

They installed Wi-Fi at Wellington Motors, with 100Mb leased lines going into the Exeter site, and other upgrades installed at the other sited to improve speed and resilience. The email service is now managed and supported by Eloquent which is an essential element of the infrastructure, bearing in mind that Wellington Motors are very reliant on email communications.

Microsoft Exchange 2016 and Mimecast provide a secure, resilient and reliable platform.

Eloquent have completed some web development for Wellington Motors and they also provide web hosting.

 


"We can leave the management and support of our network in Eloquent's capable hands"


Great results

Network connectivity at Wellington Motors has improved dramatically. Making improvements to the network is a continually evolving project, with changes being made when budgets allow.

One major benefit of using Eloquent's expertise and services is that Wellington Motors now have only one end-to-end SLA contract. Wellington Motors leave Eloquent to confidently support and manage the whole solution which is a great weight off their minds.

They procure all the desktops, iPads and laptops, as well as hosting the server. Eloquent are always on hand to answer any support calls from Wellington Motors, giving them peace of mind that their IT network is in safe hands.

"Despite our reservations based on previous experience, Eloquent have really proved themselves and we are 100% satisfied with the service they provide. We work in an environment where things need to be done yesterday and Eloquent always resolve issues in an efficient and timely manner. They are very proactive and understanding, bearing in mind how complex the situation was when they inherited the management of the network.

"We do not have any full-time IT staff in the dealership because we know we can leave the management and support of our network in Eloquent's capable hands. They faced a lot of challenges when they took on this project and they have done a really good job. I completely trust their expertise, which is very important in the service industry.”

- Dawn Findlay, Group HR Manager for Wellington Motors

Future plans

The long-term plan for Wellington Motors is to migrate the whole network to the hosted cloud, to improve business resilience, reduce costs and further increase operational efficiencies.