Supporting Yarlington Homes
Network, Managed Services | Housing industry
Yarlington Housing Group turns to Eloquent Technologies for a robust and secure IT infrastructure solution
Yarlington Housing Group went through an IT restructure, calling in several external IT consultants to look closely at their infrastructure and make suggestions based on their changing requirements. Yarlington Housing Group wanted to make the most of their technology, whilst minimising any risk of downtime. They were keen to deploy a data centre based solution, whilst managing their server platform in-house, to retain some control and flexibility.
Based in Yeovil, Somerset, Yarlington is a community benefit society and a leading provider of affordable housing in the South West, with over 10,000 properties across Somerset, Devon and Dorset. Yarlington also has a proven track record in Development, Property Services and Property Management, providing affordable, quality homes of varying tenures suitable for today’s tenants.
IT related, Yarlington’s main objective was to improve the resilience of their network, making it more robust and secure, while still maintaining ownership of their hardware and IT infrastructure. However, they needed support with hosting and colocation. One of Yarlington’s service providers recommended Eloquent Technologies (Eloquent), as a leading hosting infrastructure and network specialist.
Requirement for a more robust hosting solution
Yarlington previously had on-premise network hosting at their Yeovil headquarters. Eloquent implemented an MPLS networking link from Yarlington’s Yeovil to a secure data centre in Corsham, providing them with a colocation solution and built-in disaster recovery.
Eloquent are responsible for the day-to-day running of the environment and keep Yarlington’s servers in a highly secure and resilient data centre, with high bandwidth speeds, full compliance and excellent redundancy for network connections. This allows Yarlington’s internal IT staff to focus on other business operations in-house, such as their core management systems. Help is however, always at hand
A year and a half after the initial hosting pro ect was completed, Yarlington needed to widen their network. They took on new sheltered housing schemes, often for older, more vulnerable people, consisting of over , properties - some of which are secure units. Eloquent provided consultancy and helped Yarlington link up the scheme offices onto the main network, via a secure WAN with application services delivered via a Citrix platform, managing the compatibility.
Now that the network is fully linked, all staff at each site have the same user experience. Connectivity is much faster, but more importantly, the network is far more resilient and reliable making the multiple sites are easier to manage and monitor. Security has been improved as all of the connections are part of a private MPLS WAN, helping to keep confidential information safe.
Eloquent continue to provide ad hoc consultancy services for Yarlington, as well as manage the colocation in the data centre. The IT infrastructure is much easier to manage, contractually, with Eloquent as a single point of contact.
Server issues are generally dealt with in-house, and Eloquent only step in if there is an issue with the network environment. If there is a problem with a connection, Eloquent are very proactive, and manage the situation for Yarlington day or night.
Yarlington is now one of Eloquent’s biggest customers and they have been working together for over three years, in a technical, consultative capacity.
"Their technical knowledge is outstanding, as is their customer service"
- James Roberts, Senior IT System Administrator at The Hughes Group
“Eloquent are always on hand to advise on any IT issues, checking compatibility and making sure that our network is fully compliant. I know that ave is always on the end of the phone and nothing is ever too much trouble. I would have no hesitation in recommending Eloquent because their technical knowledge is outstanding, as is their customer service.”
- Chris Bragg, IT Manager at Yarlington Housing Group
David Ford, Director at Eloquent Technologies, added; "At Eloquent, we have the IT skills and experience with complex environments to offer the right technical advice to Yarlington. We pride ourselves on being able to provide a fast and efficient resolution to any networking issues and understand that resilience is key to their business a robust and reliable core network infrastructure is vital to their day- to-day business operations.
"We are always on hand to offer our expert knowledge"
- David Ford, Director at Eloquent Technologies
Yarlington are considering a new sheltered housing scheme in Poundbury and Eloquent will work with them to ensure full compatibility on the network infrastructure.
In a few years, when the hardware has reached end of life, Yarlington will also call on Eloquent to make the most appropriate upgrade recommendations. ne option is to migrate to Eloquent’s own private cloud platform.