What is it?

Simply put, we become your IT department. We put the customer at the heart of all we do. We pride ourselves on our "customer first" approach. We build close relationships with our clients to ensure that their IT infrastructure is propelling them towards their business goals, maximising profit and giving them room for growth

What problem does it solve?

Our team at Eloquent deliver a wide range of IT services that give you and your staff IT peace of mind allowing you to focus on your company’s growth. We deliver a full IT solution, from an accessible helpdesk for troubleshooting computer issues in the office to bespoke IT infrastructure to drive your business forward.

How does it work?

We are often approached by clients who feel that their current IT Support provider is just not mature enough. If you’re considering switching from your current IT Support provider, it is understandable that you may have some concerns. Our experienced team and a dedicated on-boarding specialists will manage the whole process, ensuring a smooth seamless transition. We often see similar issues or common failings with a client’s current IT Support provider that they are unhappy with:

SLAs not being met
Lack of out of hours support l The provider is too big or too small
Not getting value for money l Lack of tools/reporting/visibility

We assess your business from a strategic point of view and start working on a plan for future:

Inadequate innovation
Inability to scale
Unable to solve new business issues/technologies
Can’t support business transformation projects
We do a deep dive into your system, we listen to you and understand your business.

What are the options?

Award-winning customer service

Direct access to our fast, friendly and informed help desk team via email, phone, secure portal, and online “chat” system.

Reduced downtime, increased reliability and performance

Our dedicated NOC team (Network Operation Centre) monitor your complete IT estate 24/7; warning when we detect an issue. Important patching and maintenance are carried out in the background, keeping all systems secure and at peak performance.

Cyber Security peace of mind

We audit your system to industry best practice and Cyber Essentials standards every quarter. We take remedial steps where necessary and alert you of any risks that may come up.

Clear and consistent costs

Fixed fee - our simple fixed monthly pricing model allows your business to plan, knowing the costs will be consistent.

Increased productivity

Truly unlimited access to our support team. Our industry-leading SLAs (service level agreements) means we respond faster, work faster and achieve resolutions faster than our competition.

Single point of contact

We front end all your technology vendors, taking ownership of your technology issues and ensure a quick resolution. No “passing the buck” here.

Strategic IT guidance

Direct access to your assigned “virtual IT Director” for all your technology questions. We also advise on your digital transformation journey and how to make the best use of technology to enable business growth.

End User Compute Services

Allowing you time to focus on what you do best