‘Since joining Eloquent in 2021, I have enjoyed every minute of it. Thanks to remote working I’ve been able to move from the South West of the UK to the North West, without it affecting my work. Regular face-to-face meet ups with the team also makes remote working that little bit easier’. – Jack
‘Since joining Eloquent in 2021, I have enjoyed every minute of it. Thanks to remote working I’ve been able to move from the South West of the UK to the North West, without it affecting my work. Regular face-to-face meet ups with the team also makes remote working that little bit easier’. – Jack
‘Since joining Eloquent in 2021, I have enjoyed every minute of it. Thanks to remote working I’ve been able to move from the South West of the UK to the North West, without it affecting my work. Regular face-to-face meet ups with the team also makes remote working that little bit easier’. – Jack
‘Since joining Eloquent in 2021, I have enjoyed every minute of it. Thanks to remote working I’ve been able to move from the South West of the UK to the North West, without it affecting my work. Regular face-to-face meet ups with the team also makes remote working that little bit easier’. – Jack
‘Since joining Eloquent in 2021, I have enjoyed every minute of it. Thanks to remote working I’ve been able to move from the South West of the UK to the North West, without it affecting my work. Regular face-to-face meet ups with the team also makes remote working that little bit easier’. – Jack
‘Since joining Eloquent in 2021, I have enjoyed every minute of it. Thanks to remote working I’ve been able to move from the South West of the UK to the North West, without it affecting my work. Regular face-to-face meet ups with the team also makes remote working that little bit easier’. – Jack
We innovate and implement mission-critical technology solutions, enabling our clients to focus on their core business whilst nurturing talent and changing the landscape of traditional IT.
We innovate and implement mission-critical technology solutions, enabling our customers to focus on their core business whilst nurturing talent and changing the landscape of traditional IT.
Unleash your potential with us!
At Eloquent, we are known as a leading technology company that specialises in providing cutting-edge cloud solutions and unparalleled support to our clients. As we continue to expand our services and grow our client base, we are seeking a talented and experienced 2nd Line Service Delivery Engineer to join our team.
As a 2nd Line Service Delivery Engineer at Eloquent, you will be at the forefront of ensuring the smooth operation and optimisation of our clients’ IT environments. Your expertise and technical knowledge will be instrumental in addressing complex technical challenges and providing top-tier support to our clients across various IT domains.
If you are a highly skilled and experienced IT professional who is passionate about technology and excels in a fast-paced, dynamic environment, then this opportunity is tailor-made for you.
Responsibilities and expectations for this role:
You will report to the 2nd Line Service Delivery Team Leader, and for this role, you are expected to possess a high level of expertise in IT engineering.
The role will be looking into the most complicated, and on some occasions, critical incidents so will require exceptional troubleshooting skills to diagnose, investigate, and resolve incidents requiring deeper problem analytics and incident management techniques.
This role will involve talking to end-users so customer service skills are a must. Ideally, you will have worked your way up through Service Desk within a Managed Service Provider (MSP) and understand how it differs from an Enterprise organisation.
What do I need to know if I am going to be a 2nd Line Service Delivery Engineer at Eloquent Technologies?
Essential Skills:
Unleash your potential with us!
At Eloquent, we are known as a leading technology company that specialises in providing cutting-edge cloud solutions and unparalleled support to our clients. As we continue to expand our services and grow our client base, we are seeking a talented and experienced 3rd Line Service Delivery Consultant to join our team. As a 3rd Line Service Delivery Consultant at Eloquent, you will play a pivotal role in ensuring the smooth operation and optimisation of our clients’ Azure cloud environments. Your expertise and technical knowledge will be critical in addressing complex technical challenges and providing high-level support to our clients. If you are a highly skilled and experienced Azure professional who is passionate about cloud technology and thrives in a fast-paced, dynamic environment, then this is the perfect opportunity for you.
Responsibilities and expectations for this role:
You will report to the Service Delivery Manager, and for this role, you are expected to possess a high level of expertise in IT engineering. As such, you will be responsible for mentoring the Support team to enhance their technical abilities, in line with Eloquent’s learning culture. The role will be looking into the most complicated, and on some occasions, critical incidents so will require exceptional troubleshooting skills to diagnose, investigate, and resolve incidents requiring deeper problem analytics and incident management techniques. This role will involve talking to end-users so customer service skills are a must. Ideally, you will have worked your way up through Service Desk within a Managed Service Provider (MSP) and understand how it differs from an Enterprise organisation.
What do I need to know if I am going to be a 3rd Line Service Delivery Consultant at Eloquent Technologies?
Fundamentals:
• Ideally 3+ years in a similar role, you should be highly skilled.
• Server OS: Windows/Linux.
• Microsoft product suite: Office 365, Intune, Domain Services.
• End-User Infrastructure: Azure Virtual Desktop, Remote Desktop Services.
• Public Cloud: Azure, AWS.
• Hypervisors: VMWare.
• Monitoring: Logic Monitor, PRTG, Veeam ONE.
Recommended:
• Networking: FortiGate Firewalls, Cisco Switching and Routing.
• PSA Solutions: ConnectWise, Autodesk, ServiceNow.
• RMM solutions: Automate, N-able, Datto.
• Security: SIEM, EDR, Vulnerability management.
• End User Infrastructure: Citrix Cloud.
• Backup & DR: Veeam, Zerto.
Do you have what it takes to be our next Project Engineer?
Due to our continued growth, Eloquent are expanding its Professional Services team. We are currently looking for exceptional individuals who have a passion for technology, life and progressing their careers. This position is fully remote, however, travel across the UK will be expected, as and where required. Eloquent look after its people, we care about them, nourish, and evolve them. In this constantly changing world we work together as a team, a product of greater value than the sum of its individual components. In turn our people look after our clients, becoming trusted partners to help them overcome challenges and achieve their goals. Intelligent and thoughtful development of relationships is critical to everyone’s success.
So, what will be required of you, you ask?
As a Project Engineer, you will play a crucial role in delivering exceptional implementation services to our clients, ensuring their success in utilising our products and solutions. Experience in the Managed Service Provider (MSP) world, and preferably in the legal sector is beneficial. You will work closely with our clients to understand their business requirements, provide expert guidance, and deliver customised solutions tailored to their specific needs. Eloquent are looking for an individual who has experience in cloud technologies, specifically Microsoft Azure along with modern workspace solutions utilising Microsoft 365, Azure Virtual Desktop and Citrix.
Responsibilities:
• Collaborate closely with clients to understand their business requirements and provide expert guidance on implementing cloud technologies.
• Assist the implementation of client projects, ensuring they are delivered within the defined scope of work.
• Work closely with Eloquent Project Managers and the Professional Services team to ensure seamless project execution.
• Configure and deploy cloud technologies, specifically Microsoft Azure, along with modern workspace solutions, utilising Microsoft 365, Azure Virtual Desktop, and Citrix.
• Ensure thorough documentation of all implementations and circulate relevant information to the support teams.
• Provide technical assistance to the sales team when needed.
• Actively participate in ongoing product knowledge and service training to stay up to date with the latest advancements in cloud technologies.
What do I need to know if I am going to be a Project Engineer at Eloquent Technologies?
As the Project Engineer, ideally, you will have experience and exposure to the following products and services:
• Private Cloud – IaaS, DaaS.
• Networks MPLS / SD-WAN etc.
• Public Cloud-Azure.
• Hosted Desktop Solutions – Citrix / Azure Virtual Desktop.
Certifications:
It would be beneficial if you currently hold or are working towards any of the below:
• Microsoft AZ-104.
• Microsoft Azure Virtual Desktop.
• Citrix CCA-V.
Unleash your potential with us!
As Eloquent continues to grow, we are expanding our Service Delivery team and are seeking exceptional individuals who are passionate about technology, personal growth, and progressing their careers. This opportunity offers the flexibility of a fully remote position, with occasional travel within the UK when needed. At Eloquent, we prioritise the well-being of our employees. We care about their development, providing nurturing environments that encourage growth. In this dynamic and ever-changing world, we foster a collaborative team spirit, recognising that our collective efforts create a product of greater value than the sum of its individual components. Our employees, in turn, prioritise our customers, building trusted partnerships to help them overcome challenges and achieve their goals. Building strong relationships through intelligent and considerate development is crucial to the success of everyone involved.
Responsibilities and expectations for this role:
The Service Delivery Analyst role will be reporting to the 1st Line Team Leader and will play a crucial part in our team. This position requires a high level of proficiency in customer service and basic to moderate IT engineering skills. We expect Service Delivery Analyst’s to be eager to learn from their colleagues as part of Eloquent’s culture of continuous learning and development. As part of this role, you will have direct interaction with end-users, meaning strong customer service skills are essential. It would be beneficial to have prior experience working as an Analyst/Engineer on a Service Desk within a Managed Service Provider (MSP), however it is not essential. The successful delivery of Eloquent’s 24x7x365 Support Services relies on this role, which carries a significant level of trust, responsibility, and autonomy.
What do I need to know if I am going to be a 1st Line Service Delivering Analyst at Eloquent Technologies?
• 1+ years of working in IT and supporting end-users, but not essential as training can be provided.
• Understanding of Windows desktops and applications.
• Ability to demonstrate practical troubleshooting techniques, record progress, and learn from the solution.
• Excellent communication/organisational skills and a professional telephone manner.
• Ability to build relationships and credibility.
• Ability to adapt quickly and demonstrate a flexible approach.
• Motivated to develop own technical knowledge to progress throughout the company.
• Able to travel to client locations.
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